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Frequently asked questions
Please read carefully the following common answers, in most common questions. If you need any more help do not hesitate to contact us.
We do not charge any fee for shipping your order. All orders are shipped totally free!!
We accept all possible payment methods for your connivance and your security.
Usually all orders delivered between 15 to 25 days after dispatched. So before get worry and start looking for your lovely dress, make sure that the estimated delivery time has passed and then contact us to help you tracking your package.
Security is very important for us, we take all necessary measures to ensure that your personal data and your transactions will be completely safe. Dress.Zone use SSL (Secure Sockets Layer)
provided from one of the best companies in the world Comodo. Comodo SSL guarantee the highest possible encryption levels for online transactions. Each SSL certificate is signed with NIST recommended 2048 bit signatures and provides up to 256 bit encryption of customer data.
When you find your desired Dress, the next and most important step is to choose the correct size to place your order. All products have image galleries – included one image with size guide (usually the last image of each product) , move your mouse on image to view the size guide and choose the correct size for you. – in any case you cannot view , or understand clearly , the size guide, no problem. We will be always here for you. Contact us using our email form or click on live chat and ask from the operator to help you with the size guide. He will do it with joy 🙂 -.
We encyst to ask for our help in case you have any doubt about your size before you place the order. But at any case contact us and we will give you instructions about the returns and replacements.
Absolutely not. We ensure you that you will not lost your money, in any – rare – case that your order lost the way to you we will replace it ASAP.